Group overview
It's not just WHAT we do that's important; it's HOW we do it that really matters. This integrity is at the core of everything we do at Cerno. We call it Positive Resolution.
In fact, we chose the name Cerno (pronounced 'sir-no') as it means 'resolve and determine' in Latin. This is our way of demonstrating our ongoing commitment to the philosophy of positive resolution.
We are a progressive company which embraces the changing and dynamic world we live in. So what does our positive resolution approach entail? In a nutshell it ensures that we view every claim as a unique set of circumstances requiring specific consideration in both a friendly and professional manner. We are ready 24 hours a day, 7 days a week to handle each and every claim or claim related matter.
Timing is critical in our business. We respond and deliver to our clients through our professional team which is renowned for their responsiveness, empathy and reliability. Part of our trusted reputation comes from ensuring that the right person with the right skill set is assigned to each claim.
Cerno go wherever we are needed. We have experienced people ready to respond to your clients in almost every geographic region of Australia and a global network for added resource and expertise. We are proud of our geographic coverage that brings assistance to those who need it without delay, whilst minimising associated travel costs.
Having the right people and the right processes in place means we can handle any and every sized claim - from natural disasters to small domestic and motor loses. Determining the right outcome for every situation is critically important to us.
What makes us different?
Our People
Cerno are committed to listening to our client's needs. It's the only way to find out how we can help. Tailoring our services is what we do best.
Our Coverage
Having experienced staff with local knowledge ready to respond at any time is imperative. Cerno has more than 500 professionals operating from 50 offices throughout Australia. In fact, we estimate that more than 95% of the entire Australian population is within a 2 hour drive from a Cerno branch.
Our Capacity
Cerno is experienced in the management of large-scale events and losses. Our global and local capabilities prove our flexibility and expertise.
Our Communication
In any kind of crisis, big or small, good communication is essential. Our online claims and management reporting system delivers communication and transparency 24 hours a day, 7 days a week so that everyone involved is on the same page.
Our Services
Cerno proudly offers the largest range of products and services in Australia, all tailored for unique Australian conditions.
